Terms and Conditions for Accommodation, Groups, Conference and Events

The following terms and conditions apply to all venues, accommodation and events on the premises as well as outside food & beverage catering of the premises.

  1. ACCOMMODATION

1.1. The Hotel rates offered are as per quotation per person per night. They exclude extras such as room service, mini bar, telephone, laundry and other personal expenses.

Rates are inclusive of 14% VAT and 1% Government Tourism levy.

1.2. Groups and Conventions rates are applicable to groups of 10 (Ten) rooms or more. Should the required room numbers fall below 10 (Ten), the rack rate will apply.

1.3. Check-in time is after 15h00 and check-out time is before 10h00. Should different arrival or departure times be required prior arrangements must be made, and there may be an additional charge for this.

1.4. Royal Elephant reserves the right to place guests in alternate/similar accommodation in the event of the hotel being full for any reason whatsoever.

1.5. Royal Elephant has the right not to accommodate the applicant without an original order/voucher or confirmation with clear billing instructions.

1.6. A full detailed rooming list is required 72 (Seventy two) hours prior to group and guest arrival.

1.7. Credit card authorisation will be required for all incidentals upon check-in of all guests.

1.8. A room key card deposit of R 20.00 will be required for every room key issued. This will be charged to the room account and will be refunded upon checkout if key card is returned.

1.9. Royal Elephant shall not be held accountable for any loss or damage to room drops. Royal Elephant will assist the client in doing room drops with prior armaments being made. The client needs to provide a representative to accompany the staff member during the room drop process.

  1. VENUE HIRE OPERATING HOURS & VENUE MAINTENANCE

2.1. Day use of a venue is between 08h00-17h00 (Full day Room hire); Morning use is between 08h00-12h30 (Half day); afternoon use is between 13h00-17h00 (Half day); and evening use is between 19h00-24h00 (Half day Room hire), unless otherwise requested and agreed upon in writing. Should a function exceed an agreed upon time allocation, an additional charge of R 2 000.00 (Two Thousand Rand) per hour will be levied.

2.2. Allocation of venues are at the discretion of Royal Elephant, and the right is reserved to reallocate a function to another suitable venue should this be required.

2.3. All venues and services quoted are subject to availability at the time of the enquiry and booking.

2.4. Should the Client wish to use pre-function areas, rain plan venues, lounges or gardens for any reason, the Client shall pay for associated venue hire costs.

2.5. In the event of any damages to venues, the property or related assets in what so ever form or way the Client will be held accountable for all replacement or maintenance cost.

2.6. In the event of any stage production or specialised Audio Visual presentation needing 3 phase power, an additional electrical usage bill will be for the clients account. Charges will be invoiced once the municipal account has been finalised.

2.7. All the venues at the Royal Elephant Hotel & Conference Centre do not include 3 phase power. Additional generator power or requirements will be for the clients own account.

  1. FOOD & BEVERAGE

3.1. No Food or Beverage may be brought onto the premises, by the client or the guest attending an event, for consumption in terms of an event, function or special occasion.

3.2. No Food or Beverage may be taken from the premises, by the client or the guest attending an event.

3.3. All menus and wines chosen are subject to availability. Wine vintages cannot be guaranteed.

3.4. Special dietary requirements must be confirmed with Royal Elephant 14 (Fourteen) days prior to the event; additional surcharges are applicable for these requests.

3.5. The Royal Elephant does not permit any outside catering on its premises in any form or way.

  1. YOUR USE OF THE VENUES AT ROYAL ELEPHANT

4.1. Royal Elephant reserves the right to approve all items intended for exhibitions, signage or displays requested by the Client.

4.2. Should you wish to bring electrical or other equipment into Royal Elephant, e.g. sound equipment, lighting equipment, etc, and or require affixing decor or other materials/collateral to floors or ceiling hanging point, prior arrangement with Royal Elephant’s Banqueting Manager is required. Only approved suppliers are allowed to work in the venues and need to adhere to all Health, Safety and Security regulations.

4.3. All banners must be free standing. No items are allowed to be attached to the walls in any form or way.

4.4. Should the property and or equipment incur any damage as a result of the event, all charges for damages will be forwarded to the Client’s account for payment.

4.5. Royal Elephant will not supply any equipment or structures for promotional item displays, unless agreed so by Management in writing.

4.6. All equipment, décor or structures belonging to the customer or their suppliers must be removed directly after the function, unless otherwise agreed by Royal Elephant. Royal Elephant reserves the right to remove any such goods at its sole discretion without liability in case of loss, theft or damage resulting thereof.

4.7. All goods belonging to customers or their suppliers that were stored with the consent of Royal Elephant and are not removed from the venue within 7 (Seven) days after the event, shall become the property of Royal Elephant and may be disposed of as seen fit, without any liability resulting from this act.

4.8. Royal Elephant Management has the authority to instruct the Client/Technicians to lower the DB sound levels in all areas at all times.

4.9. Royal Elephant reserves the right to cancel an event should the client not be upfront regarding their activities on the premises, and should these activities be deemed a threat to security and the Royal Elephant rules and regulations.

  1. DELEGATE NUMBERS AND CONFIRMATION POLICY

5.1. The reservation shall only be confirmed upon the return of this agreement, duly signed by the person/s responsible for payment (Client) or an authorized representative. Any person signing this agreement on behalf of the customer warrants that he/she is duly authorized to do so and undertakes personal liability in the event of lack of authority.

5.2. Final delegate numbers (within a 10% (Ten percent) variance of the original) should be confirmed 72 (Seventy two) hours prior to the event. Please note that the confirmed number or actual number, depending which is greater of the two numbers, is the number that will be charged for. However, if the number of delegates reduces from the original number on the signed agreement less than 10 (ten) days prior to the event, then 90% (Ninety Percent) of the total cost of the function will be charged.

5.3. Should the final numbers reduce to less than the venue’s allocated minimum numbers, a penalty fee will be applicable.

5.4. On receiving a Group, Conference & Event Agreement from Royal Elephant the client will have 7 (Seven) days to confirm the event by signing the Agreement and 7 (Seven) additional days to finalise payment. Confirmation of the event is strictly by a non-refundable deposit of 50% (Fifty percent) of the Agreement value.

The additional 50% (Fifty percent) payment is payable 31 (Thirty one) days prior to the event. Should there be any late amendments or changes then the balance of the payment must be settled 14 (Fourteen) days prior to the event. If there are any other changes which results in a financial implication to the Agreement within 14 (Fourteen) days of the event, then payment must be made before end of business on the day when the change was made.

A Credit Card Authorisation form is also needed as confirmation to these changes.

5.5.   When a function is booked within 14 (Fourteen) days of the event, the Client shall be liable to pay 100% (One hundred percent) of the estimated quotation, including accommodation rates if applicable, on date of booking. If this confirmation policy is not adhered to Royal Elephant reserves the right to release all bookings and arrangements.

  1. INCIDENTALS

6.1. Royal Elephant reserves the right to charge a 10% (Ten percent) to 20% (Twenty percent) Incidentals fee dependant on the size of the event, on the total Agreement amount to cover        any additional charges raised by damage to property, unforeseen costs, unpaid bills, etc. This charge will be refunded to you less the amount used for the incidental costs, within 2 (Two) weeks after the event. This forms part of the full prepayment required in order to confirm the event.

6.2. Royal Elephant reserves the right to charge and invoice onto the Agreement, an estimated amount allocated for beverage consumption during all day conference packages as well as all master account bar arrangements.

  1. FINANCIAL AGREEMENT

7.1. All prices include VAT and are subject to change without prior notification.

7.2. If the method of payment for the function is done by credit card and the total invoice amount exceeds R 50 000 (Fifty Thousand rand) an additional 5% (Five percent) charge and VAT, on the total invoice, will be applicable.

7.3. Credit

Subsequent to receiving the deposit and prepayment, Royal Elephant shall open a Master Account for the Client in respect of the event. The Client agrees that

the following expenditure items will be debited to this account and be paid for in full by        the Client 7 (Seven) days after the presentation of final invoice on departure, if the

Client has been granted credit by Royal Elephant.

  • All expenditure incurred by the Client
  • Any other additional expenditure relating to the event

7.4. Purchase Order

Only Clients with approved credit facilities may use purchase orders for their function charges, which must be forwarded to Royal Elephant no less than 7 (Seven) days

after signing the Agreement. Any additional charges or extras not reflected on the initial order must be sent to Royal Elephant on a new updated purchase order no later than

14 (Fourteen) days prior to the event.

Individuals will be required to pay a deposit upon arrival for all extras not covered by the purchase order.

7.5. Credit Card Authorisation

The credit card authorization form must be completed and returned. This will be used for the additional charges that arise on the day of the event should this amount not be covered by the prepayment.

7.6. Refunds

Refunds will only be processed once the account is fully paid.

Refunds will only processed at the written request of clients and once the bank details have been submitted in writing.

The refund payment process will take up to 2 (Two) weeks from the date that Royal Elephant receives the relevant bank details and refund request.

  1. NON-ACCOUNT HOLDERS

8.1. Full payment is required from all Clients who do not have an account. This payment is required prior or on the Royal Elephant deadline date.

Payment by means of bank guaranteed cheque, credit card or cash is acceptable. Cheque payments into our bank account will not be accepted.

8.2. Any additional charges incurred are to be settled within 2 (Two) working days from final presentation of the bill.

8.3. Should a Client fail to pay the required deposit, Royal Elephant shall be entitled to release the venue and cancel the booking arrangements, including accommodation bookings.

8.4. Interest will be charges at 4(Four)% above prime rate if accounts are not remitted as per this agreement. The Client will also be hold accountable for all collection agent fees

as well as legal fees which may have resulted in Royal Elephant taking action to collect outstanding debt.

  1. CANCELLATION

9.1. In the event that a Client wishes to cancel an event, 1 (One) calendar months’ notice must be given in writing to Royal Elephant.

9.2. The following cancellation fees will be levied if failing to cancel within the guidelines:

  • Notice from 30 (Thirty) – 14 (Fourteen) days prior to the event – 75% (Seventy Five percent) of the total cost will be charged
  • Notice from 13 (Thirteen) – 8 (Eight) days prior to the event – 90% (Ninety percent) of the total cost will be charged
  • Notice within 7 (Seven) or less days prior to the event – 100% (One hundred percent) of the total cost will be charged.

9.3. On cancellation of the event by the Client, the Client shall be required to pay any costs already incurred by Royal Elephant on its behalf at the time of cancellation in respect of the following: décor, printing, equipment hire, entertainment fees and food and beverage purchases.

The Client will also forfeit their non-refundable deposit.

9.4. Royal Elephant may cancel the agreement or any uncompleted part thereof, or the Client’s credit facility, if the client commits a breach of any of the terms or conditions of the agreement; or, is provisionally sequestrated or surrenders or makes application to surrender their estate; or, being a partnership, the partnership terminated; or, being a company or close corporation, is placed under a processional or final order of liquidation or judicial management; or, has a judgement record against it which remains unsatisfied for 7 (Seven) days; or, comprises or attempts to compromise generally with any of their creditors.

  1. ACT OF GOD

10.1. Royal Elephant shall not be liable for any venues or accommodation reserved by the Client, which are no longer available as a result of an Act of God, Act of Government, or other authorities, wars, hostilities, civil disturbances, strikes, riots, epidemics, delays in construction or completion of Royal Elephant facilities, or as a result of any cause beyond Royal Elephant’s control. Royal Elephant shall incur no liability to provide any space or accommodation reserved, if such inability is due to the above.

  1. INDEMNITY CLAUSE

11.1. Royal Elephant shall not be held accountable for any loss, damage, death or injury to exhibits, merchandise, personnel, equipment, furniture or property during an event and/or anywhere on the premises, including accommodation. The Group Organiser and the Client will accept responsibility for any damage or injury caused by the Exhibitors or their guests, and agrees to indemnify and hold blameless Royal Elephant, it’s Directors and employees from and against any and all claims for such loss, damage, death or injury, no matter how caused.

11.2. The client will pay for any damages or losses caused to Royal Elephant property, or to any third person or their property, by the Client or their guests.

11.3. Royal Elephant shall not be held liable for any loss of merchandise or articles prior to, during or after the event and/or stay at hotel.

  1. GENERAL

12.1. Advice, recommendation or opinions by representatives of Royal Elephant are given and expressed in good faith and shall not constitute representation of any description, and shall not give rise to any claim against Royal Elephant or such representatives.

12.2. This agreement shall be governed by the laws of The Republic of South Africa. In the event Royal Elephant having to institute legal proceedings against the client in terms of this agreement, then the client agrees to pay all costs incurred in respect of such an action on a scale as between attorney and own client, including collection of commission. The applicant hereby consents to the jurisdiction of any Magistrates court having jurisdiction over its person.

12.3. Royal Elephant reserves the right of admission to its premises and may have any persons removed in the event of unruly, defamatory, or distasteful behaviour, or whatever reason may constitute the said person to be damaging to the reputation of Royal Elephant as a premier establishment.

  1. NO WAIVER

13.1. No extension of time or other relaxation or indulgence granted by Royal Elephant to the client shall operate or be deemed to be a waiver by Royal Elephant of any of its rights under this agreement or a notation of any terms and conditions herein.

Wedding Terms and Conditions

These terms and conditions apply to all venues, accommodation, weddings and events on the premises as well outside food & beverage catering of the premises.

  1. ACCOMMODATION

1.1. The Hotel rates offered are as per quotation per person per night. They exclude extras such as room service, mini bar, telephone, laundry and other personal expenses. Rates are inclusive of 14% VAT and 1% Government Tourism levy.

1.2. Groups and Conventions rates are applicable to groups of 10 (Ten) rooms or more. Should the required room numbers fall below 10 (Ten), the rack rate will apply.

1.3. Check-in time is after 15h00 and check-out time is before 10h00. Should different arrival or departure times be required prior arrangements must be made, and there may be an additional charge for this.

1.4. Royal Elephant reserves the right to place guests in alternate/similar accommodation in the event of the hotel being full for any reason whatsoever.

1.5. Royal Elephant has the right not to accommodate the applicant without an original order/voucher or confirmation with clear billing instructions.

1.6. A full detailed rooming list is required 72 (Seventy two) hours prior to group and guest arrival.

1.7. Credit card authorisation will be required for all incidentals upon check-in of all guests.

1.8. A room key card deposit of R 20.00 will be required for every room key issued. This will be charged to the room account and will be refunded upon checkout if key card is returned.

1.9. Royal Elephant shall not be held accountable for any loss or damage to room drops. Royal Elephant will assist the client in doing room drops with prior armaments being made. The client needs to provide a representative to accompany the staff member during the room drop process.

  1. VENUE HIRE OPERATING HOURS & VENUE MAINTENANCE

2.1. Day use of the venue is between 08h00-24h00 (Full day Room hire); Should a function exceed an agreed upon time allocation, an additional charge of R 2 000.00 (Two Thousand Rand) per hour will be levied.

2.2. Allocation of venues are at the discretion of Royal Elephant, and the right is reserved to reallocate a function to another suitable venue should this be required.

2.3. All venues and services quoted are subject to availability at the time of the enquiry and booking.

2.4. Should the Client wish to use pre-function areas, rain plan venues, lounges or gardens for any reason, the Client shall pay for associated venue hire costs.

2.5. In the event of any damages to venues, the property or related assets in what so ever form or way the Client will be held accountable for all replacement or maintenance cost.

2.6. In the event of any stage production or specialised Audio Visual presentation needing 3 phase power, an additional electrical usage bill will be for the clients account. Charges will be invoiced once the municipal account has been finalised.

2.7. All the venues at the Royal Elephant Hotel & Conference Centre do not include 3 phase power. Additional generator power or requirements will be for the clients own account.

  1. FOOD & BEVERAGE

3.1. No Food or Beverage may be brought onto the premises, by the client or the guests attending an event, for consumption in terms of an event, function or special occasion.

3.2. No Food or Beverage may be taken from the premises, by the client or the guests attending an event.

3.3. All menus and wines chosen are subject to availability. Wine vintages cannot be guaranteed.

3.4. Special dietary requirements must be confirmed with Royal Elephant 14 (Fourteen) days prior to the event; additional surcharges are applicable for these requests.

3.5. The Royal Elephant does not permit any outside catering on its premises in any form or way.

  1. YOUR USE OF THE VENUES AT ROYAL ELEPHANT

4.1. Royal Elephant reserves the right to approve all items intended for exhibitions, signage or displays requested by the Client.

4.2. Should you wish to bring electrical or other equipment into Royal Elephant, e.g. sound equipment, lighting equipment, etc, and or require affixing decor or other materials/collateral to floors or ceiling hanging point, prior arrangement with Royal Elephant’s Banqueting Manager is required.

Only approved suppliers are allowed to work in the venues and need to adhere to all Health, Safety and Security regulations.

4.3. All banners must be free standing. No items are allowed to be attached to the walls in any form or way.

4.4. Should the property and or equipment incur any damage as a result of the event, all charges for damages will be forwarded to the Client’s account for payment.

4.5. Royal Elephant will not supply any equipment or structures for promotional item displays, unless agreed so by Management in writing.

4.6. All equipment, décor or structures belonging to the customer or their suppliers must be removed directly after the function, unless otherwise agreed by Royal Elephant. Royal Elephant reserves the right to remove any such goods at its sole discretion without liability in case of loss, theft or damage resulting thereof.

4.7. All goods belonging to customers or their suppliers that were stored with the consent of Royal Elephant and are not removed from the venue within 7 (Seven) days after the event, shall become the property of Royal Elephant and may be disposed of as seen fit, without any liability resulting from this act.

4.8.   Royal Elephant Management has the authority to instruct the Client/Technicians to lower the DB sound levels in all areas at all times.

4.9.   Royal Elephant reserves the right to cancel an event should the client not be upfront regarding their activities on the premises, and should these activities be deemed a threat to security and the Royal Elephant rules and regulations.

  1. DELEGATE NUMBERS AND CONFIRMATION POLICY

5.1.   This reservation shall only be confirmed upon the return of this agreement, duly signed by the person/s responsible for payment (Client) or an authorized representative. Any person signing this agreement on behalf of the customer warrants that he/she is duly authorized to do so and undertakes personal liability in the event of lack of authority.

5.2.   Final delegate numbers (within a 10% (Ten percent) variance of the original) should be confirmed 72 (Seventy two) hours prior to the event. Please note that the confirmed number or actual number, depending which is greater of the two numbers, is the number that will be charged for. However, if the number of delegates reduces from the original number on the signed agreement less than 10 (ten) days prior to the event, then 90% (Ninety Percent) of the total cost of the function will be charged.

5.3.   Should the final numbers reduce to less than the venue’s allocated minimum numbers, a penalty fee will be applicable.

5.4.   On receiving a Group, Conference & Event Agreement from Royal Elephant the client will have 7 (Seven) days to confirm the event by signing the Agreement and 7 (Seven) additional days to finalise payment. Confirmation of the event is strictly by a non-refundable deposit of 50% (Fifty percent) of the Agreement value.

The additional 50% (Fifty percent) payment is payable 31 (Thirty one) days prior to the event. Should there be any late amendments or changes then the balance of the payment must be settled 14 (Fourteen) days prior to the event. If there are any other changes which results in a financial implication to the Agreement within 14 (Fourteen) days of the event, then payment must be made before end of business on the day when the change was made.

A Credit Card Authorisation form is also needed as confirmation to these changes.

5.5.   When a function is booked within 14 (Fourteen) days of the event, the Client shall be liable to pay 100% (One hundred percent) of the estimated quotation, including accommodation rates if applicable, on date of booking. If this confirmation policy is not adhered to, Royal Elephant reserves the right to release all bookings and arrangements.

  1. INCIDENTALS

6.1.   Royal Elephant reserves the right to charge a 10% (Ten percent) to 20% (Twenty percent) Incidentals fee dependant on the size of the event, on the total Agreement amount to cover  any additional charges raised by damage to property, unforeseen costs, unpaid bills, etc. This charge will be refunded to you less the amount used for the incidental costs, within 2 (Two) weeks after the event. This forms part of the full prepayment required in order to confirm the event.

6.2.   Royal Elephant reserves the right to charge and invoice onto the Agreement, an estimated amount allocated for beverage consumption during all day conference packages as well as all master account bar arrangements.

  1. FINANCIAL AGREEMENT

7.1.   All prices include VAT and are subject to change without prior notification.

7.2.   If the method of payment for the function is done by credit card and the total invoice amount exceeds R 50 000 (Fifty Thousand rand) an additional 5% (Five percent) charge and VAT, on the total invoice, will be applicable.

7.3.   Credit Card Authorisation

The credit card authorization form must be completed and returned. This will be used for the additional charges that arise on the day of the event should this amount not be covered by the prepayment.

7.4.   Refunds

Refunds will only be processed once the account is fully paid.

Refunds will only processed at the written request of clients and once the bank details have been submitted in writing.

The refund payment process will take up to 2 (Two) weeks from the date that Royal Elephant receives the relevant bank details and refund request.

  1. NON-ACCOUNT HOLDERS

8.1.   Full payment is required from all Clients who do not have an account. This payment is required prior or on the Royal Elephant deadline date. Payment by means of bank guaranteed cheque, credit card or cash is acceptable. Cheque payments into our bank account will not be accepted.

8.2.   Any additional charges incurred are to be settled BEFORE DEPARTURE FROM THE HOTEL.

8.3.   Should a Client fail to pay the required deposit, Royal Elephant shall be entitled to release the venue and cancel the booking arrangements, including accommodation bookings.

8.4.   Interest will be charges at 4(Four)% above prime rate if accounts are not remitted as per this agreement. The Client will also be hold accountable for all collection agent fees as well as legal fees which may have resulted of Royal Elephant taking action to collect outstanding dept.

  1. CANCELLATION

9.1.   In the event that a Client wishes to cancel an event, 1 (One) calendar months’ notice must be given in writing to Royal Elephant.

9.2.   The following cancellation fee will be levied if failing to cancel within the guidelines:

  • Notice from 30 (Thirty) – 14 (Fourteen) days prior to the event – 75% (Seventy Five percent) of the total cost will be charged
  • Notice from 13 (Thirteen) – 8 (Eight) days prior to the event – 90% (Ninety percent) of the total cost will be charged
  • Notice within 7 (Seven) or less days prior to the event – 100% (One hundred percent) of the total cost will be charged.

9.3.   On cancellation of the event by the Client, the Client shall be required to pay any costs already incurred by Royal Elephant on its behalf at the time of cancellation in respect of the following: décor, printing, equipment hire, entertainment fees and food and beverage purchases.

The Client will also forfeit their non-refundable deposit.

9.4.   Royal Elephant may cancel the agreement or any uncompleted part thereof, or the Client’s credit facility, if the client commits a breach of any of the terms or conditions of the agreement; or, is provisionally sequestrated or surrenders or makes application to surrender their estate; or, being a partnership, the partnership is terminated; or, being a company or close corporation, is placed under a processional or final order of liquidation or judicial management; or, has a judgement record against it which remains unsatisfied for 7 (Seven) days; or, comprises or attempts to compromise generally with any of their creditors.

  1. ACT OF GOD

10.1 Royal Elephant shall not be liable for any venues or accommodation reserved by the Client, which are no longer available as a result of an Act of God, Act of Government, or other authorities, wars, hostilities, civil disturbances, strikes, riots, epidemics, delays in construction or completion of Royal Elephant facilities, or as a result of any cause beyond Royal Elephant’s control. Royal Elephant shall incur no liability to provide any space or accommodation reserved, if such inability is due to the above.

  1. INDEMNITY CLAUSE

11.1 Royal Elephant shall not be held accountable for any loss, damage, death or injury to exhibits, merchandise, personnel, equipment, furniture or property during an event and/or anywhere on the premises, including accommodation. The Group Organiser and the Client will accept responsibility for any damage or injury caused by the Exhibitors or their guests, and agrees to indemnify and hold blameless Royal Elephant, it’s Directors and employees from and against any and all claims for such loss, damage, death or injury, no matter how caused.

11.2 The client will pay for any damages or losses caused to Royal Elephant property, or to any third person or their property, by the Client or their guests.

11.3 Royal Elephant shall not be held liable for any loss of merchandise or articles prior to, during or after the event and/or stay at hotel.

  1. GENERAL

12.1 Advice, recommendation or opinions by representatives of Royal Elephant are given and expressed in good faith and shall not constitute representation of any description, and shall not give rise to any claim against Royal Elephant or such representatives.

12.2 This agreement shall be governed by the laws of The Republic of South Africa. In the event Royal Elephant having to institute legal proceedings against the client in terms of this agreement, then the client agrees to pay all costs incurred in respect of such an action on a scale as between attorney and own client, including collection of commission. The applicant hereby consents to the jurisdiction of any Magistrates court having jurisdiction over its person.

12.3 Royal Elephant reserves the right of admission to its premises and may have any persons removed in the event of unruly, defamatory, or distasteful behaviour, or whatever reason may constitute the said person to be damaging to the reputation of Royal Elephant as a premier establishment.

  1. NO WAIVER

13.1 No extension of time or other relaxation or indulgence granted by Royal Elephant to the client shall operate or be deemed to be a waiver by Royal Elephant of any of its rights under this agreement or a notation of any terms and conditions herein.

Confirmation Guideline  – Weddings

7 Days from receipt of the Wedding Agreement

We will require your signed acceptance of the WEDDING Terms and Conditions Agreement.

14 Days from receipt of the of the Wedding Agreement

Your Initial, non-refundable 50% deposit, will now be due within 7 days of signing this Agreement.

In order for us to confirm your event, please fax or email us the proof of payment or deposit slip as well as the signed acceptance of our Group, Conference & Event Agreement.

It is important to take note that we DO NOT accept any form of Cheque payment, delivered or deposited into our bank account, unless prior written approval from the General Manager of the Royal Elephant Hotel & Conference Centre is obtained.

In addition we require a Credit Card Authorisation Form which needs to be completed, signed and send back to us for all incidental expenses and as security on any extras.

14 Days prior to your Wedding Agreement

We now will need your final numbers of delegates attending the event.

Your final 50% balance of the prepayment as stated in the Group, Conference & Event Agreement as well as Event Terms & Conditions Agreement will now be due.

Please fax or email us the proof of payment or deposit slip.

Again it is important to take note that we DO NOT accept any form of Cheque payment, delivered or deposited into our bank account, unless prior written approval from the General Manager of the Royal Elephant Hotel & Conference Centre is obtained.

We also require your signed acceptance on the Event Function sheet. Please fax or email us your signed acceptance.

3 Days prior to your Wedding Agreement

We now require a full detailed rooming list for hotel room allocations.

Should we not receive this in time we will not be able to personalise guest registration cards.

Confirmation guidelines for bookings and events

 

Please read the following confirmation guidelines and terms and conditions for bookings of events, conferences and group arrangements carefully.

7 Days from receipt of the Group, Conference & Event Agreement                                                                   

Royal Elephant requires your signed acceptance of the Group, Conference & Event Agreement.

14 Days from receipt of the Group, Conference & Event Agreement                                                                 

Your initial, non-refundable 50% deposit is due within 7 days of signing this Agreement.

In order for us to confirm your event, please fax or email the proof of payment or deposit slip, as well as the signed acceptance of our Group, Conference & Event Agreement to the Royal Elephant.

It is important to take note that we DO NOT accept any form of Cheque payment, delivered or deposited into our bank account, unless prior written approval was obtained from the General Manager at the Royal Elephant.

In addition, a Credit Card Authorisation Form must be completed, signed and send back to the Royal Elephant as security on any extras and all (if any) incidental expenses.

14 Days prior to your Event                                                            

Please submit and confirm the final numbers of delegates attending the event.

The final 50% balance of the prepayment as stated in the Group, Conference & Event Agreement as well as Event Terms & Conditions Agreement is now due.

Please fax or email the proof of payment or deposit slip to the Royal Elephant.

Again it is important to take note that we DO NOT accept any form of Cheque payment, delivered or deposited into our bank account, unless prior written approval was obtained from the General Manager at the Royal Elephant.

Please fax or email your signed acceptance on the Event Function sheet to the Royal Elephant as confirmation.

3 Days prior to your Event                                                              

We require a full detailed rooming list for hotel room allocations.

Should we not receive this in time we will not be able to personalise guest registration cards.

Website Terms and Conditions

 

October 2014

In using this website, you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to the Terms and Conditions and Privacy Policy and any or all other Agreements on this website and in relation to our services: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company, the Royal Elephant Hotel and Conference Centre. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Use of Site

You may only use this site to browse the content on this website to learn more about the Royal Elephant Hotel and Conference Centre, to share posts from our blog to appropriate social media channels, to learn more about the general services available in and around Gauteng, to assist you in making decision to use any of our services and to view content available on the website. This website may not be used for any other purposes, including without limitation, to make any speculative, false or fraudulent claims. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed unless as specifically stated in our Terms and Conditions.

Warranty, exclusions and limitations

The contents of this site are provided “as is” without warranty of any kind.

The owners, authors, content generators and other authorised persons in connection to this website, collectively referred to as Providers, do not assume any responsibility for any errors, misrepresentations or omissions in the content of the website.

The Providers aim to keep the site updated and as precise as possible at any given moment and further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of the website and its contents.

You cannot hold the Providers liable for any direct or indirect damages, consequential damages, incorrect usage, misuse, false claims or abuse of the contents of this website by yourself or any third party.

We cannot be held liable by yourself or any third party for any compensation, reward or reimbursements due to a failure, change, withdrawal or suspension of any part of this website beyond our reasonable control.

Our Rights

We reserve the right to:

  • Modify, edit, delete and withdraw the website or any parts of it, permanently or temporarily without informing you or any of its users
  • We may change and update these Terms and Conditions and any part of the website or the website in its entirety. It remains your sole responsibility to check the Terms and Conditions frequently and if you do not agree with any terms and conditions on this website, you must immediately stop using this website
  • We will aim to reasonably maintain the website, the information and content on the website however we do not have to update you of any such changes and it remains your responsibility to check the latest version of the website.

Third Party Links

We may from time to time provide third party links on this website in an attempt to share more information and increase value to our Clients. You acknowledge, understand and agree that you cannot hold us liable for any damage, loss, misrepresentation, defamatory language or services, failure to work or loading of pages of any of these third party links.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with this Website and may take action if we deem it appropriate, based on any violations or complaints reported in regards to the use of this website.

Law

The Terms and Conditions of this website are governed by the laws of the Republic of South Africa, its courts and jurisdiction.
Confidentiality

We confirm that we will not sell or share any personal information to third parties or use your personal information in unsolicited marketing and advertising campaigns. If you agree to receive information from The Royal Elephant Hotel and Conference Centre, we may from time to time send marketing and advertising communiqués regarding our services.

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Royal Elephant Hotel & Conference Centre Gallery